Emergency back-up

Planning ahead can help to give you reassurance and peace of mind that the person you care for will be looked after if an emergency occurs.

The emergency could be as a result of a crisis for you as the carer: - for example, you are suddenly taken ill, and unable to provide your normal care for the cared for or a crisis for the cared for such as a fall.

Emergency Carers Support Service

The Emergency Carers Support Service provides free emergency care for the person you look after in the event you are unable to because you, the carer, have had an emergency. This service aims to give reassurance and peace of mind to carers who have signed up to it. Find out more.

Once you have registered, you will be sent an Emergency Carers Support Service welcome pack. It will include two Emergency Carer Cards with the 24-hour hotline number to call in the event of an emergency.


Telecare can help keep you safe at home

Telecare alarms and sensors promote independence, improve safety at home and provide reassurance for carers.

Telecare is a range of equipment aimed at monitoring people and their home environment.

It includes a base unit, linked to a telephone and a personal pendant which is worn around the neck, on the wrist or attached to a belt.

In addition, there are a number of sensors which automatically monitor the home environment. These sensors are linked to the base unit without the need for wiring. The sensors detect potential dangers such as smoke or overflowing water.
How to buy telecare products directly:

There are several different alarm service suppliers in Oxfordshire. Oxfordshire County Council uses a collaboration of providers to supply the equipment, call monitoring and visit elements of our alarm service and it is possible to purchase an alarm service directly from the same providers. 

Tel:  01993 222395
Email:  occ.telecare@eldercare.co.uk

Oxfordshire Mental Health information

If you are not already in contact with mental health services:

If you, a friend or relative are experiencing mental health problems for the first time and need emergency treatment, you should contact your GP. He or she can usually deal with a mental health problem more quickly and fully than a hospital Accident and Emergency department.

If you have an urgent problem outside normal surgery hours, dial the Out of Hours GP Service on 0845 3458995. The service runs from 6.30pm - 8.00am weekdays and 24 hours over the weekend and bank holidays.

If you are already in contact with mental health services:

During office hours - Call your care coordinator (this may be your Community
Psychiatric Nurse - CPN - or your social worker).

If they are not available, you should call your local community mental health team. Alternatively contact the Oxfordshire Health NHS Foundation Trust switchboard: Oxfordshire Tel: 01865 741717
Buckinghamshire Tel: 01296 565000 After office hours, at weekends and on holidays - Please telephone the main switchboard at Oxfordshire and Buckinghamshire Mental Health Partnership NHS Trust on 01865 778911.

If you are feeling desperate and need to talk to someone, you can also call the Samaritans, 24 hours a day on 01865 722122.

Finding services in Oxfordshire on the NHS website.

Other emergency helplines

Oxfordshire County Council’s Social and Health Care Team
Can be contacted if there is a social care emergency for a child or an adult: During working hours telephone:  0345 050 7666
Out of normal working hours telephone: 0800 833408 for the Emergency
Duty Team

Dial 999 - You should only call '999' when an immediate response is required and someone is in immediate danger.

The telephone operator will ask which emergency service you require Police, Fire or Ambulance

Try to stay calm and tell the operator the situation. You will be given guidance about what to do until help arrives

Local contacts

Carers Oxfordshire www.carersoxfordshire.org.uk

Oxfordshire Safe from Harm
Intended to help vulnerable people who are at risk of abuse

Website: www.safefromharm.org.uk

OSCB - Oxfordshire Safeguarding Children Board
OSCB aim to provide useful information to ensure making and keeping children safe
Website:  www.oscb.org.uk

Address: Oxfordshire Safeguarding Children Board, Children, Young People and Families, Oxfordshire County Council, County Hall - 3rd floor, New Road, Oxford, OX1 1ND
Tel: 01865 810628
Email: oscb@oxfordshire.gov.uk

National contacts

NHS Direct
Nurse advice and health information 24 hours a day
Website:  www.nhsdirect.nhs.uk
Tel: 0845 4647

NHS Choices - Carers Direct
Free, confidential information and advice for carers

The Princess Royal Trust for Carers
A trust for carers created to provide carers with the support they need http://www.carers.org/
Address: London Office, The Princess Royal Trust for Carers, Unit 14, Bourne
Court, Southend Road, Woodford Green, Essex, IG8 8HD Tel: 0844 800 4361
Email:  info@Carers.org

Please note: The organisations listed on this page are not endorsed or recommended by Oxfordshire County Council and the contact details are provided for information only.


From Carers Direct

Content Supplied by NHS Choices