Emergency carers support service

Emergency Carers' Support Service is a support service for adult carers of adults in Oxfordshire.

Two womenHow the service supports carers

  • Experienced staff look after the cared for person when the carer has an emergency and is unable to do so.
  • Care can be provided from 1 to 48 hours – and, in exceptional circumstances, up to 72 hours.
  • You can download the service leaflet here (pdf format, 320KB).

What sort of emergency can a carer get help in?

The service can support carers by providing replacement care when the carer suddenly or unexpectedly becomes ill, or has an accident which prevents him/her from providing care.

Situations include:

  • where a family member has been injured and the carer needs to go to hospital with them
  • where a carer becomes ill and is unable to provide care.

The service can be provided where there is an immediate impact or serious risk for the person being cared for should they not receive care.

Who can apply for this service?

You may be a wife, husband, parent, friend, neighbour, sister, daughter, son or relative. As long as you are an adult providing help and support to another adult in Oxfordshire and live in Oxfordshire you can register.

How can carers get this service?

It is simple  and quick to register. Either by completing a form online and submitting it to us; or by telephoning Carers Oxfordshire where an advisor will then take 10 to 15 to complete your registration with you over the phone. Once you are registered you can access emergency help quickly and efficiently when you need it.

To register either:

You will receive a registration card which you can keep in your purse or wallet. Once you are registered, you can call the 24-hour hotline 01865 849562. 

Is there a charge for this service?

There is no charge for replacement care provided under this scheme.

General emergency information

Contact numbers and advice.

Carers emergency registration form

Download the Carers Emergency Registration form (pdf format, 136Kb)

You can either:

  • complete the online form then submit it using the instructions below.
  • complete and print out the form then mail it to us at Carers Oxfordshire, PO Box 780, Oxford OX1 9GX

Please complete as much of the form as possible, save it to your computer then submit it to us using the instructions below.

Don't worry if you can't fill in parts - a member of staff will telephone to go through any missing information.

Please note: you will need Adobe Reader version 7 or above to complete the form. You can find the latest version on the Adobe website.

  • Save the Carers Emergency Registration form (pdf format, 136Kb) to your computer by right-clicking the link and choosing "save target as" or "save link as" depending on your browser. It is very important that you save the form to your computer or you will lose data.
  • Open the PDF form up, complete it and save your changes.
  • Use the form below to upload and submit the document.
Files must be less than 2 MB.
Allowed file types: png pdf doc docx.