Emergency carers support service

Emergency Carers' Support Service is a support service for adult carers of adults in Oxfordshire.

How the service supports carers

  • Experienced staff look after the cared for person when the carer has an emergency and is unable to do so.
  • Care can be provided from 1 to 48 hours – and, in exceptional circumstances, up to 72 hours.
  • You can download the service leaflet here (pdf format, 320KB).

What sort of emergency can a carer get help in?

The service can support carers by providing replacement care when the carer suddenly or unexpectedly becomes ill, or has an accident which prevents him/her from providing care.

Situations include:

  • where a family member has been injured and the carer needs to go to hospital with them
  • where a carer becomes ill and is unable to provide care.

The service can be provided where there is an immediate impact or serious risk for the person being cared for should they not receive care.

Who can apply for this service?

You may be a wife, husband, parent, friend, neighbour, sister, daughter, son or relative. As long as you are an adult providing help and support to another adult in Oxfordshire and live in Oxfordshire you can register.

How can carers get this service?

It is simple  and quick to register. Either by completing a form online and submitting it to us; or by telephoning Carers Oxfordshire where an advisor will then take 10 to 15 to complete your registration with you over the phone. Once you are registered you can access emergency help quickly and efficiently when you need it.

To register either:

  • download, print and complete this form and submit it to us online or by post
  • telephone Carers Oxfordshire - 0345 050 7666 and register over the phone or
  • email carersoxfordshire@oxfordshire.gov.uk.

You will receive a registration card which you can keep in your purse or wallet. Once you are registered, you can call the 24-hour hotline 01865 849562. 

Is there a charge for this service?

There is no charge for replacement care provided under this scheme.

General emergency information

Contact numbers and advice.

Carers emergency registration form

Download and print the Carers Emergency Registration form (pdf format, 136Kb), completing as much as possible of it.

You can either:

  • take a picture of each form page and upload them using the instructions in the form below.
  • post the form to us at Carers Oxfordshire, PO Box 780, Oxford OX1 9GX

Don't worry if you can't fill in the whole form - a member of staff will telephone to go through any missing information.

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Allowed file types: gif jpg jpeg png bmp eps tif pict psd txt rtf html pdf doc docx ppt.
Files must be less than 2 MB.
Allowed file types: gif jpg jpeg png bmp eps tif pict psd txt rtf html pdf doc docx ppt.