Emergency help

You may need to get help if:

  • you are concerned about the health of the person you care for
  • the person you care for may have put themselves or you in danger
  • you are not able to look after the person you care for

Calling 999

You should only call '999' when an immediate response is required and someone is in immediate danger.

The telephone operator will ask which emergency service you require police, fire or ambulance

You will be asked where you are so the service can find you as quickly as possible.

Try to stay calm and tell the operator the situation. You will be given guidance about what to do until help arrives.

Calling 111

This new 24-hour a day, 365 days a year service will help patients to get access to health services for non-urgent complaints. The call advisers, backed by health professionals, can help you book an appointment when your GP clinic is shut or pass your details to other people you need to speak to.

If they think you need an ambulance, they will send one immediately just as if you had dialled 999.

You should call 111 if:

  • It is not a 999 emergency
  • You think you need to go to A&E or another NHS urgent care service
  • You do not think it can wait for an appointment with your GP, or
  • You do not know who to call for medical help

For less urgent health needs, you should still contact your GP or local pharmacist in the usual way.  For immediate life-threatening emergencies, continue to call 999

Your own GP

If you do not have the telephone number you can use this link to find your nearest doctor and other health services.

Getting support from Carers Oxfordshire

If you need help and advice about social care needs (support to live independently, help in the home or residential care), call Carers Oxfordshire at 0345 050 7666. Staff will help you to contact the services you need.

You can also:

Hours are Monday to Thursday, 8.30 am to 5pm; Friday, 8.30 am to 4pm.

Out of hours and bank holidays: Contact the Emergency Duty Team at 0800 833408.

All calls will be taken by an experienced social worker.

Emergency Carers’ Support Service

If an emergency occurs,  arrangements can be made for the person you care for to be provided with support and replacement care. You can register your details with the Emergency Carers’ Support Service.

Carers' emergency card scheme

Carrying a carer's emergency card identifies you as a carer and the person he cares for, in case of an emergency. More information on the NHS Videos website.

Other helplines

  • Samaritans has centres in Banbury and Oxford 08457 90 90 90
  • NHS - Carers Direct Helpline - 0808 802 0202. Free confidential information and advice for carers. Lines are open 9am-8pm, Monday to Friday, except bank holidays, and 11am to 4pm at weekends. Calls are free from UK landlines and mobile phones or you can request a free call back. You can also ask for a call back in one of more than 170 languages. Find out more.
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