Useful links and information

Oxfordshire County Council

Social and Community Services (for adults) and Children, Education and Families (for children)
Contact numbers for both departments:

  • Weekday office hours: 0345 050 7666
  • Emergency duty team (for urgent calls out of office hours): 0800 833408

Other carers' organisations

  • Carers UK: 020 7378 4999
  • Carersline: 0808 808 7777
  • Carers Voice Oxfordshire  01235 520440
  • Carers Trust : 0844 800 4361

Citizens Advice Oxfordshire

The Citizens Advice service helps people resolve their legal, money and other problems by providing free, independent and confidential advice. For advice For more information please look at our advice guide: or telephone 08444 111 444


  • Personal Independence Payment first claims: 0800 88 2200; queries, upgrades: 08457 123456
  • Carers' Allowance: 0845 608 4321
  • Tax Credit Helpline: 0845 300 3900
  • Job Centre Plus: website
  • Queries, Upgrades 08457 123456

Pension Service

  • Applications: 0800 99 1234
  • Ongoing claims: 0845 6060 265

Social Fund

  • Winter fuel payments: 08459 15 15 15

Hospitals and medical

Approved care agencies

Services for black and minority ethnics (BME) carers

Guideposts Trust Independent Living Centre

Good neighbour schemes

Those people who may need the support of a Good Neighbour Scheme may be older people, people with disabilities, single parents, young mothers, those temporarily in need through illness or anyone who may be isolated in the community.

The help offered by Good Neighbour Schemes may include:

  • Providing transport for appointments, hospital visits or to Day Centres
  • Errands, shopping or collecting prescriptions
  • Household tasks, minor repairs or gardening
  • Looking after or walking pets
  • Visiting or befriending
  • Letter writing or simple form-filling
  • Reading to partially sighted or blind people
  • Signposting to services

Some schemes also provide other community activities such as coffee mornings, lunch clubs, trips out and other social events.

Why have a good neighbour scheme in your community?

Good neighbour schemes promote community involvement in addition to well-being for individuals. They can:

  • offer informal, invaluable support.
  • reduce feelings of isolation, exclusion, loneliness and anxiety.
  • be seen as preventative services; preventing or delaying the need for more intensive or specialist care.
  • provide a link and social bond between younger and older members of the community and also between newcomers and more established residents.
  • allow individuals to remain independent and in their own homes for longer than would otherwise be possible.
  • lessen the negative impact of the ongoing decline in rural services such as Post Offices, shops and public transport.

To find your local good neighbour scheme in Oxfordshire, Call 01993 776277 If there isn’t one in your area why not set one up? 

Neighbourhood return

A new scheme which sends out volunteers to look for people with dementia who have gone wandering away from home or got lost while out. Organisers liaise with Thames Valley Police. For more information go to the website.

Local agencies and organisations

National organisations



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