Website terms and conditions

This website is owned by Carers Oxfordshire in partnership with Oxfordshire County Council and Age UK Oxfordshire. By accessing this website you are agreeing to the terms set out below. If you have any questions or comments please contact Web Services.

Carers Oxfordshire may change the terms and conditions for using this site at any time on these pages.

Choice of law and jurisdiction

If any dispute arises out the use of this website you agree that these terms shall be governed by and interpreted in accordance with English law and be subject to the exclusive jurisdiction of the English courts.


Carers Oxfordshire is committed to the highest standards of quality in the information provided on this site. Despite our best efforts, the information contained within this website may become out of date over time. If you think that there are any errors or out of date information please contact Web Services, saying which page is in error. Thank you for your help.

Intellectual property rights

Carers Oxfordshire owns the copyright and all other intellectual property rights associated with the content of this website except where otherwise stated. You are welcome to print individual pages or store them in electronic form on a PC for your own personal use. You may not reproduce, modify, broadcast, use for financial gain, or use for anything other than personal use any material on this site without first getting permission from the copyright holders or owners concerned.

Using any information provided on the site

While every care has been taken to ensure the accuracy of information on this site Carers Oxfordshire accepts no responsibility for any errors, omissions, or misleading statements on these pages. In line with this, Carers Oxfordshire is not liable for any action you may take as a result of relying on such information or advice or for any loss or damage suffered by you as a result of taking this action.

Disclaimer for links to other sites

Carers Oxfordshire’s website may include links to other websites to help you find other relevant information quickly and easily. Carers Oxfordshire does not endorse or approve the contents of any third party websites to which these pages are linked and does not accept any liability for action you may take as a result of relying on information or advice obtained from such sites.

Membership and registration

Certain areas of the website may require registration or may otherwise ask you to provide information to participate in certain features or access certain content. The decision to provide this information is purely optional, however if you elect not to provide such information, you may not be able to access certain content or features or participate in various areas of the website.

When you register or become a member of the website or provide information to the website in any other manner, you agree to provide only true, accurate, current and complete information on all registration pages. Using a name other than your own legal name is prohibited. You agree that Carers Oxfordshire may use the information you provide to us according to the Privacy Policy on the website.

If you become a member of the website, you agree to accept responsibility for all activities that occur under your account or password, and agree you will not sell, transfer or assign your membership or any membership rights. You are responsible for maintaining the confidentiality of your password and for restricting access to your computer so that others may not access the Website using your name in whole or in part. Carers Oxfordshire reserves the right to terminate membership and deny access to the website to any person who violates these terms of service.

Online payments

These terms and conditions ('Terms') apply to all purchases of products from the Carers Oxfordshire of Napier Court, Barton Lane, Abingdon OX14 3YT made by you on this website.


By purchasing any products from this website you are agreeing to be bound by the terms and conditions ('Website Terms'). Where there is any inconsistency between the terms and the website terms, the terms shall prevail.

Placing your order

Your order represents an offer to us to purchase a product or products which is accepted by us when we (a) receive payment in full and (b) send email confirmation to you that we have dispatched the relevant product to you.


Product prices and additional charges for postage and packing are as published on the website for the relevant products on the date of your order. All prices include value added tax where chargeable (and any other relevant taxes) at the prevailing rate from time to time.

Where, for any reason, we have posted an incorrect price on the website, we are entitled to cancel your order and issue you with a refund for the amount you have paid (see Refunds) after which you can resubmit your order for the product at the correct price.


All sums due to us for the products must be paid in pounds sterling (£).

Import and export duties

You are responsible for any import or export duties.


Where we are unable to supply the products you have ordered for any reason, we will issue you with a refund within 30 days of your order, by crediting the card with which you paid for your order.

For any other refunds payable under the Terms, we will credit the card with which you paid for your order.


We will deliver the products to the address specified in your order within 30 days of the day after we receive your order unless you agree otherwise.

What to do if you do not receive what you ordered or the products are damaged or defective in any way

If the products which we deliver to you are not what you ordered or are damaged or defective in any way, please let us know as soon as you can. We will then either (at your request) refund you the amount you paid for the products or replace the products you received with products which conform to the ones you ordered.

Your right to cancel

You are entitled to cancel your order (by letter, fax or email only) within 8 working days of receipt of the products unless the products you have purchased have been personalised for you (e.g. birth certificate). You must take reasonable care of the products while they are in your possession.

If you cancel your order, you are responsible for arranging and paying for the return of the products to us. We will refund the money you paid for the products within 30 days of notice from you that you have cancelled your order.

Warranty and acknowledgment

You warrant that you are fully legally entitled to purchase the products you order on this website and that all information you provide about yourself is true, accurate, current, complete and not misleading.

You acknowledge that you are responsible for paying all charges relating to your use of this website (e.g. connection and ISP charges).


Save as precluded by law, our liability to you is limited to the price paid by you for the product which you ordered and we will not be responsible for any business loss suffered by you (e.g. loss of profits) or indirect or consequential loss suffered by you as a result of any breach by us of the Terms.

We will not have any liability to you for any loss suffered by you which arises from your use of this website and you acknowledge that you are using this website at your own risk.

Nothing in the Terms limits our liability for fraudulent misrepresentation or personal injury or death caused by our negligence.

Your statutory rights

Nothing in the terms affects your statutory rights as a consumer.


You will indemnify us against all loss or damage which we may incur as a result of any breach of the Terms by you.

Contacting us

You can contact us by post, telephone and email. Different contact details apply for different products. Please refer to the relevant section of the website for the contact details you require.

Events beyond our reasonable control

We will not be held responsible for any delay or failure to comply with our obligations under the Terms if the delay or failure arises from any cause which is beyond our reasonable control.

Variations to the terms

We may amend the Terms at any time. All amended terms will be effective on the date they are first published on our website.

Data Protection

We will comply with the Data Protection Act 1998 in connection with our obligations under the terms.

We will use the personal information that you provide to us for the purposes of fulfilling your order and processing payments made by you. This includes passing your personal information to payment service providers, via the Government Gateway, as these providers processes the payments for us. We may also use your information in aggregate form in order to analyse purchases made.


You acknowledge that we are entitled to provide your personal data to any appropriate body or authority where we suspect you of committing or attempting to commit fraud.

Governing law and jurisdiction

The Terms are governed by and will be construed in accordance with the laws of England and any disputes which arise will be subject to the exclusive jurisdiction of the English courts.

Links to Carers Direct

The Carers Oxfordshire website will have syndicated content from Carers Direct on certain pages.

Carers Oxfordshire accepts no liability for material contained in websites owned and/or operated by outside organisations and accepts no responsibility for any purchases or other contracts entered into with online providers. Carers Oxfordshire does not accept liability for any losses, costs, demands, charges, proceedings, damages, expenses and all other liabilities whatsoever arising from the use of neither the syndicated content nor the website.

This working relationship between Carers Oxfordshire and Carers Direct is an experimental approach to evaluate the potential of such an arrangement and Carers Oxfordshire reserves the right both to terminate the working relationship at any time, at its absolute discretion, with at least one week's prior written notice and to remove from any of its websites, at its absolute discretion, at any time and without any prior notice, any link to a Carers Direct website. The working relationship and operation will be kept under review.

Disclaimer for suppliers/businesses named on the site

Where Carers Oxfordshire provides details of companies, firms or individuals in business directories or other pages on this site the description of the goods or services they provide is based upon information supplied by them. Carers Oxfordshire cannot confirm that they are legally entitled or professionally qualified to carry on a particular trade, business or profession and bear no liability for merely supplying their details. You should check any information obtained from the website before you act upon it.


All trademarks that may appear on the site are acknowledged, and are the property of their respective owners.

Interactive areas

The website may include bulletin boards, discussion groups and other public areas that allow feedback to Carers Oxfordshire and interaction between users. Carers Oxfordshire does not control the information posted to these areas but it does expect contributors to comply with the following rules and also to any additional rules that may be introduced for a particular forum (the need to register for instance)

Carers Oxfordshire may delete, move or edit any messages it deems unsuitable without giving a reason.

You are solely responsible for the content of your messages and agree to indemnify Carers Oxfordshire for any loss that we may suffer because of your action.

By submitting messages to our site you are giving Carers Oxfordshire the right to reproduce, adapt, make available, distribute and sub-license the message in whole or in part and in print or electronic form.

Any message you post must not:

  • contain advertising for goods or services or try to make business use of the site
  • contain anything unlawful, threatening, abusive, libellous, indecent
  • mislead others about who has posted the message
  • use language that offends in any way, in particular anything that is of a racist, sexist, nationalistic, cultural or religious nature
  • contain a virus or any other harmful software

Carers Oxfordshire retains the right to prevent you accessing the interactive areas of the website if you contravene these terms.

Using the website for consultation

The information you provide as part of this consultation will / may be made available to agents who help with our research. Carers Oxfordshire is committed to open government and so may make public the responses it receives to this consultation. If you do not want all, or part, of your response (including your identity) to be made public, please state in the response which parts you wish us to keep confidential. Where confidentiality is not requested, responses may be made available to any enquirer, including enquirers outside the UK, or published by any means, including on the Internet.

Use of Java and/or ActiveX components

There may be pages on this site that use Java scripts or ActiveX elements to enhance their appearance or functionality. Carers Oxfordshire appreciates that because it is possible to use these add-ons to make changes to the settings on a PC some users may have disabled them in their browser, or their office network may not allow them. If this is true for you then you may find that there are pages that may not display properly, or the interactive elements will not work for you. We hope that this will not spoil your use of this site.


A cookie is a small file that can be placed on your computer's hard disk through your web browser. Cookies can be used to compile anonymous statistics or to enable us to recognise you when you visit the site to tailor the service you receive, perhaps to allow you to view pages that are restricted to users who register, or so that you do not have to re-login when you move from page to page. You do not have to allow cookies to be placed on your machine. You can set your browser to notify you before receiving a cookie so that you can decide whether to accept it or you can refuse all cookies although this can adversely affect the operation of some Web sites. Refusing to accept a cookie will not stop you using Carers Oxfordshire’s website.

Where it is essential for a cookie to be used we will explain why and say how long the cookie will remain valid. No cookie placed by Carers Oxfordshire will contain any personal information and will not be used to collect such information from your computer.

We are reviewing all the cookie type files used on Carers Oxfordshire's web site. Once we have this information we will devise a method to make it possible for you to choose whether or not to accept non-essential cookies, in line with new legislation which will be enforced from next May.

Availability of the website

Our intention is to make this web service available 24 hours a day, seven days a week.

However, it is possible that on occasion it may be unavailable for very short time periods to permit maintenance or other development activity to take place.

We have set our Internet service standard at 98% availability. Axzona currently monitor our website availability, and you can view their statistics here.

If for any reason we have to interrupt the service for longer periods than we would normally expect, we will publish in advance details of such activity on the home page of this website.


You can access our website homepage and browse our site without disclosing your personal data. There may be pages on the site that invite visitors to send information via forms or email to enable you to ask for publications or information and advice, or to tell us what you think about particular issues. Carers Oxfordshire takes great care of any personal information you give us in this way and in the following paragraphs we set out how any personal information you give us is treated. If you choose to give us information about yourself you will be consenting to the collection, processing and storage of the information you provide.

Before collecting any personal details through its websites, Carers Oxfordshire will tell you why we need the information and what it will be used for. You always have the option of declining to give us personal information or data.

Carers Oxfordshire ensures that only staff that have a business reason to look at your information or data can do so, they cannot look at your information or data for personal reasons or out of curiosity. Carers Oxfordshire may employ other companies and individuals to do work which may mean they have access to some personal information or data but they have the same restrictions as our own staff and are never allowed to use it for any other purpose. Carers Oxfordshire will never sell personal information or data or share personal information or data with third parties unrelated to the services we provide unless we are required to do so by law or unless you have told us you consent to our doing this.

Information you provide will be stored by Carers Oxfordshire and used to process the request; it will be retained for a reasonable period. Where a business transaction is then enacted commercial records may be retained for up to seven years.

Carers Oxfordshire has no way of knowing if any person providing information through this site is who they say they are. Carers Oxfordshire will assume all information is genuine and cannot be held responsible for any action taken as a result on relying it. If you have any reason to think someone has provided information to Carers Oxfordshire using your identity please let us know and we will correct or delete the information. You have the right to request us to remove personal data from our Web site at any time. To do so, please contact the appropriate directorate below.

Should you have any concern regarding collection, processing, storage or disclosure of information submitted via this Web site please contact Carers Oxfordshire. You have the right to ask for a copy of the personal information or data Carers Oxfordshire holds about you. You will be asked to confirm your identity and pay a fee, currently £10. If the information we hold about you is wrong you have the right to ask us to correct it.