We’re Hiring!

We’re Hiring!

Specialist Welfare Benefits Adviser (for Carers)

Salary: £14.09/hr
Hours: Flexible working. Part-time 21 hours a week
Contract type: Fixed term, 1 year
Location: Remote with occasional office-based meetings in Abingdon.
Start date: September


This exciting and rewarding new role has been created to support and advise unpaid carers aged 18 and over in Oxfordshire. The post holder will work as a member of a small team to provide advice on welfare benefits and budgeting.

Unpaid carers are facing unprecedented financial difficulties because of the UK’s current cost of living crisis, piling further stress on those caring for family and friends after an extremely challenging two years caring through COVID-19. This role sits within Carers Oxfordshire, but you will also be working alongside colleagues in our sister organisation Age UK Oxfordshire.


  • Take ownership of the day-to-day delivery of the project including telephone and online appointments as appropriate.  
  • Manage fluctuating workload including actioning any referrals made to the service.
  • Maintain up-to-date knowledge and experience in all key areas of advice, including welfare benefits.
  • Identify and advise on applicable benefits and budgeting options.
  • Provide general advice on end-of-life financial readiness including DS1500 medical form.
  • Refer on to other sources of information and support for unpaid carers including debt advice.
  • Develop effective working relationships within the Carers Oxfordshire Team and make referrals for support where appropriate.
  • Establish effective relationships with appropriate organisations, related services, and individuals to the benefit of the project.
  • Contribute to operational improvements in the projects alongside the Head of Information and Advice and Head of Carers Support.
  • Ensure accurate recording and monitoring of cases using relevant software in accordance with internal procedures.
  • Manage data in a sensitive and appropriate manner following GDPR regulations.
  • Follow standard processes and procedures set by Age UK Oxfordshire.
  • Assist in promoting the service across Oxfordshire, including helping with the creation of marketing materials.
  • Undertake any other duties that may be required.

Required experience

  • Microsoft Office (Word, Excel, PowerPoint)
  • Updating client databases
  • Communicating complex information in a clear and concise manner
  • Recent knowledge of welfare benefits.

Desired experience

  • Knowledge of unpaid caring. An understanding of the differing needs of carers and an appreciation of the role a carer can have within the family
  • Experience working with people with complex needs
  • Experience providing advice and support to the public
  • An understanding of social care, care needs assessments and personal budgets.

Personal Attributes

  • Excellent listening skills
  • Strong verbal & written communication skills
  • Good numeracy skills
  • Be self-driven & pro-active
  • Able to identify and resolve problems quickly and efficiently
  • Can work well both independently and in a team
  • Able to prioritise work and juggle both internal and external tasks
  • Willingness to learn and develop new skills
  • Flexible approach to tasks and a positive attitude
  • Ability to empathise with clients while ensuring required advice is provided.

Staff Benefits

Flexible Working, Pension Scheme, Cycle Scheme, Health Care Plan, training courses.


To apply fill out this application form.

For any questions email sarahjackson@ageukoxfordshire.org.uk from HR.

The deadline is 9 am on Monday 15th August 2022.

Interviews will take place on Thursday 18th August.

** No agencies please. **

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