Tracy Ellis: Carers Adviser

Tracy is a Carers Adviser in Oxford city, bringing many years of experience, kindness, and a genuine love of helping others to her role. With a background in learning disability services and a commitment to supporting people through difficult times, Tracy is a reassuring and steady presence for unpaid carers.

Tracy shares her story:

“I worked in learning disability services for many years before joining Carers Oxfordshire. I spent around 12 years in a learning disability role and did agency work before that too, which gave me a really good grounding and understanding of how different services work. That knowledge helps me every day in my role as a Carers Adviser, especially when it comes to knowing who to contact, what support is available, and how to guide carers through the system.

“A lot of what I do now is about supporting both the carer and the person they care for. It’s not just about finding the right services, it’s also about making sure carers are looking after themselves too. Sometimes it’s practical advice, sometimes it’s just having a chat – whatever they need in that moment.

“One carer I supported for four or five years was caring for his wife. Sadly, she passed away last year, and I supported him through that. When a Christmas dinner in Oxford came up, he was the first person I thought of, and I arranged transport for him, so he wouldn’t be alone on Christmas day.

“What I love most about my job is helping people. Sometimes carers don’t even realise what support is out there, and it feels really good to be able to share that knowledge. I try to be empathetic and also to empower people – to give them the confidence to take those steps for themselves.

“When I first started, I felt like I had to fix everything, but you can’t always do that. What you can do is listen, support, and walk alongside someone while they find their way.

“I’ve been with Carers Oxfordshire for nearly eight years now, and I still really enjoy it. We’ve got such a lovely, supportive team, and that makes a huge difference to the work we do.

“I’ve also had my horse, William, for 27 years, and funnily enough that’s something that often helps me connect with carers. One of the carers I supported always used to ask after my horse because his name was William too. Those little shared moments really help build trust and make people feel comfortable opening up.

“My advice to anyone new to caring is don’t be scared to reach out for help. Taking that first step gets the ball rolling into so much advice and support. We’re a friendly bunch, and even the smallest bit of help can make a big difference.”

She works 9 am – 5 pm Monday to Friday.